REFUND & RETURNS POLICY

We want you to be happy with your SLK order. If an item arrives damaged, is faulty or is different from what we agreed to supply, email info@slkapparel.biz with your order details and photos of the issue. We’ll work with you on an appropriate repair, replacement or refund in line with your rights under New Zealand consumer law.

Please check sizes, names, numbers, colours and artwork carefully before approving a custom order. Once production has started, we generally cannot offer a refund or exchange because you’ve changed your mind or approved an incorrect detail. This does not affect your rights if the finished item is faulty or does not match the agreed order.

If you would like to return a standard, non-custom item for another reason, contact us first so we can confirm whether a return or exchange is available.